About the Candidate
Results-driven IT Engineer of experience in troubleshooting complex technical issues, optimizing system performance, and leading IT projects at MOI-SFMC. Specializing in network & systems administration, IT support, and technical problem-solving. Proven ability to enhance operational efficiency through innovative IT solutions. Seeking roles as an IT Support Specialist, IT Engineer, or Information Technology Specialist to leverage technical skills in a dynamic environment.
Education
Experience
– Resolve customer inquiries & technical issues, maintaining high satisfaction levels
– Deliver quality support via phone, email, and live chat.
– Provide remote technical support using TightVNC & TeamViewer, AnyDesk, resolving user issues efficiently
– Diagnose and fixed network, hardware, and software issues using tools like Ping, tracert, and system
logs
– Optimize network performance through proactive monitoring and configuration improvements
– Manage IT inventory & asset tracking, ensuring smooth resource allocation
Skills
Candidate Overview
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