Adarsh R J

Managing And troubleshooting Windows 2008,2012, 2016
and 2019 servers.
• Installing and troubleshooting client OS: – Windows 10 OS
1909, 20H2, 21H1 and 21H2
• Troubleshooting Active Directory Issues – Replication, FSMO
Roles, AD restoration, Metadata cleanup. Commission and
Decommission Domain Controllers.
policy filtering, generating RSOP, restoring GPOs.
• Managing and troubleshooting DNS and DHCP issues.
• WSUS /MECM patch Management, troubleshooting WSUS
issues, and ensuring clients and servers are up to date.
• Extensive experience in Server Administration and
supporting Windows infrastructure Management of IT
operations and project implementation.
• Providing remote infrastructure support to UK-based clients.
• Experience in basic network level changes Hardware
knowledge including firmware upgrades.
• Adept in aligning IT processes with ITIL by establishing
Change, Incident and Problem Management.
• Strong Customer-Centric Approach.
• MECM version upgrade, Windows Server iDrac, BIOS, and NIC
driver & firmware upgrade.
• OS deployment process using MECM, MDT, and WDS.
• Configuring and troubleshooting HP switches and ensuring
switch backup to recover from failure.
• Server commissioning and Decommission (Physical & VM)
• Liaising with onsite and other teams on day-to-day
operations.
• Administration of Antivirus server (TrendMicro XDR, Sophos
Central).
• Manage & Upgrading Wireless controllers and AP (Ruckus
vSz, Aruba Central,)
• Hands-on experience with Hyper-V manager And Cluster
• Backup Technologies worked: Redstor, Veeam B&R
Projects and Implementation handled:
• Redstor Backup Implementation Configuration.
• TrendMicro XDR Implementation. Migrate TrendMicro Onpremises
to Cloud.
• MDT Configuration.
Standard Deliverables:
Antivirus Management: Ensure all the Servers and Stations
have AV Clients installed and getting updated regularly.
• Backup Check: Check if the backups are successful.
• Restore Test: Restore Backups of a file/folder of Servers and
keep an artifact of the restore test.
• Server Patching: Check and Ensure all the Servers are
getting the latest patches.

• Ticketing Tool and Asset Management (Manage Engine
Service Desk Plus Professional)
• Windows Server and Client Administration (Server 2012,
Server2008, Windows 10,8,7)
• Active Directory/DNS Management:
• Group Policy Management.
• Creating and Managing Virtual Machines and Cluster.
• Antivirus Management (TrendMicro, Sophos Central)
• Firewall Configuration (SonicWall NSA4600)
• Switches Configurations (Cisco, HP-Aruba)
• File Server Administration & NAS
• Backup of VM’s using Veeam B&R
• Planning and supporting network infrastructure
• Making sure all IT meets industry standards.
• Support and maintain Desktops and laptops.
• Office 365 mailbox maintenance including archiving
mailboxes.
• EPABX (unify) Configurations.
• Epicor (ERP Software Support)

Technical support for people using the network
• Troubleshooting and analysis of servers, workstations, and
other communication systems.
• Installing new hardware (Servers, Printers, and Workstations,
etc.).
• Quickly arrange the repair for hardware in the occasion of
hardware failure.
• Carry out tasks like network maintenance and system
upgrades (such as service packs, and patches).
• Planning and supporting network infrastructure.
• Remote troubleshooting and fault finding if issues occur
upon initial installation.
• Troubleshooting network problems and scheduling
upgrades.
• Securing network systems by establishing and enforcing
policies and defining and monitoring access

•Troubleshoot product and system issues and communicate
with various functional departments within Flytxt to resolve
Customer problems.
• Contributing towards adding more monitoring elements and
enhancing the monitoring capabilities.
• Hardware Installation and Maintenance of servers and client
machines.
• Configuring MS Outlook-2007, 2010 for email
communication.
• Taking care of PST errors, mailbox archiving, and mailbox
restore/reconnect requests.
• Taking care of planned /scheduled servers reboots
• SLA response management.
• File/ Printer Server Administration.
• Installation /service of Local and network systems/printers.
• Setting up user accounts & groups, permissions, and
passwords.
• Planning future improvements, and suggesting IT solutions
to business problems.
• Making sure all IT meets industry standards.

• Allocate Desktop/Laptop for each user.
• New application installation, System Performance.
• Fault-finding to laptops and desktops.
• Diagnose and resolve technical issues.
• Ensure all logs for equipment and users are maintained.
• Perform troubleshooting analysis of workstations and
associated systems.
• Technical support for people using the network
• Resolving employees’ technical problems and assisting them
based on the issues