Adham Alturki

About the Candidate

Adham Alturki

Information Technology

+966 542 542 500  |  Adham-qq@hotmail.com |  LinkedIn | Bayt |  Makkah,Saudi Arabia  |  Aug 1998

Professional Background
I am a passionate and dedicated professional with 4+ years of experience in the IT field, specializing in Technical Support, Networking, and System Administration. I have a strong desire for continuous learning and self-improvement.

Strengths
Troubleshooting  |  Problem Solving  |  System Administration  |  Communication  |  Teamwork  |  Networking  |  PowerShell  |  SQL

Educational History
TVTC, International Technical College, Makkah  |  2016 – 2019

Diploma IT (Network)

Career Experience
Perfect Presentation (2P), Makkah (MOI 911 Project)  |  Dec 2023 – Present

Technical Support Specialist

·        Create and update GPOs, Manage users and Computers in Active Directory.

·        Performing maintenance of the organization network ( Troubleshoot Connectivity, Assign VLANS, Port-Security, IP-addressing, Cabling )

·        Manage and monitor the health and performance of Switches, Servers, PCs and IP Phones using Huawei eSight.

·        Create PowerShell scripts to automate tasks.

·        Basic query writing using Microsoft SQL to troubleshoot issues.

·        Create daily, weekly and monthly reports about Servers, PCs and IP Phones health.

·        Provide technical assistance and support to users both remotely and in-person.

·        Provide training and guidance to new users on how to effectively utilize the Safe City app, Computer-Aided Dispatch (CAD) for incident reporting, emergency response, and safety alerts.

Solutions by STC, Makkah (MOI 911 Project)  |  Nov 2020 – Dec-2023 ( 3 Years )

Technical Support Specialist

·        Create and update GPOs, Manage users and Computers in Active Directory.

·        Performing maintenance of the organization network ( Troubleshoot Connectivity, Assign VLANS, Port-Security, IP-addressing, Cabling )

·        Manage and monitor the health and performance of Switches, Servers, PCs and IP Phones using Huawei eSight.

·        Create PowerShell scripts to automate tasks.

·        Basic query writing using Microsoft SQL to troubleshoot issues.

·        Create daily, weekly and monthly reports about Servers, PCs and IP Phones health.

·        Provide technical assistance and support to users both remotely and in-person.

·        Provide training and guidance to new users on how to effectively utilize the Safe City app, Computer-Aided Dispatch (CAD) for incident reporting, emergency response, and safety alerts.

Tech Goals, Makkah  |  Jul 2019 – Oct 2020 ( 1 Year & 3 Months )

Computer Technician

·          Installing, maintaining and troubleshooting hardware and software problems as well as answering computer-related questions from customers

·          Maintain product knowledge, negotiate deals with customers and ensure showroom is kept to company standards.

Professional Courses
CompTIA A+ Certified (Code:ZCJJ4G2QGE44Q5K6)  |  Network+ Certified (Code:N6WP1FWTNE4Q1QGE)  |  Microsoft Office Applications  |  Cyber Security  |  Customer Service