Hafiz Abdul Qayyum

·   Provided comprehensive technical support to end-users by troubleshooting hardware, software, and network issues. Responsibilities included installing, configuring, and updating software applications and operating systems as well as managing remote support for users across different locations.

·  Ensured systems were up to date with the latest patches and updates, managed inventory of IT equipment, and assisted in Windows and Linux server administration. Actively participated in system and network troubleshooting to maintain stability, and supported end-users with technical guidance on software and hardware usage, including managing active directory and group policies.

·  Supervised and mentored team members and assigned tasks, collaborated to tackle technical challenges effectively. Performed system backups and monitored system performance as part of routine administration. Maintained Windows and Linux servers, ensuring regular updates and patch management to protect data integrity.

· Configured and maintained network infrastructure, troubleshooting hardware and software issues swiftly to minimize downtime. Additionally, enforced security policies to safeguard against unauthorized access, collaborated on IT projects like server migrations, and provided end-user support and training for hardware and software concerns.