Ishtiaq Ahmed

About the Candidate

ISHTIAQ AHMED
Administration | Fleet Management | Automotive Services
Address: G-9/1, Islamabad, Pakistan ● Contact: +92-345-5056302 ● Email: ishtiaq019@hotmail.com
● LinkedIn: LinkedIn/Ishtiaq Ahmed ● DOB 26th Apr 1994
Professional Summary:
Experienced professional with 7+ years in administration, fleet management, and the automotive
industry. Expert in multitasking, organization, supply management, and safety in fast-paced
environments. Proven success in planning, enhancing staff performance, solving problems, increasing
customer satisfaction, and driving cost savings. Committed to operational excellence and organizational
success.
Key Skills:
● Budgeting & Cost Control ● Logistics Management
● Training & Team Building ● Vehicle Procurement
● Privacy and confidentiality ● Regulatory compliance
● Safety Regulations Implementation ● Vendor & Warranty Management
Work History:
Fleet Manager, 09/2021 to Present
Imarat Group of Companies (Graana.com, Agency21 International)
 Fleet Optimization: Conducted strategic analysis, reducing downtime by 15% and operational costs
by 12%.
 Vehicle Procurement: Managed procurement of vehicles & management of 35+ vehicles,
achieving a 10% cost reduction through negotiations,
 Maintenance Efficiency: Established an in-house workshop, reducing repair costs by 18% and
minimizing downtime, focusing on quick & high quality periodic maintenance.
 Driver Management: Led a team of 25 drivers, implementing rigorous training and compliance
checks, resulting in 95% safety compliance and a 80% reduction in incidents.
 Budgeting & Cost Control: Managed an $8.5M monthly fueling budget, fuel accounts, and cards,
along with a monthly $500K maintenance budget, achieving a 15% cost reduction through
optimization.
 Technology Integration: Developed fleet management software and tracking systems, boosting
efficiency by 20%.
 Sustainability Initiatives: Launched projects for reselling used materials, enhancing environmental
responsibility.
 Recognition Programs: Implemented AI-driven KPI programs, improving driver morale and
overall productivity.
 5S Methodology: Streamlined maintenance processes, enhancing efficiency with Japanese 5S
principles.
Training & Awards:
 Defensive & Tactical Driving: Completed training with Islamabad Traffic Police to enhance
safety.
 SMARRT Driving: Developing a custom training system focused on safety and efficiency.
(ongoing)
 Awards:
 2x Appreciation Certificates
 Best Team Award
Officer After Sales -S4 (Advisor Aftersales), 03/2019 to 03/2021
Pak Suzuki Motor Co. Ltd. – Rawalpindi, Punjab
 Brand Advocacy & Sales Support: Educated stakeholders about the brand, increasing overall sales
by 10% and supporting the sales team in meeting targets.
 Customer & Technical Support: Resolved technical inquiries promptly, maintaining high customer
satisfaction.
 Warranty & Customer Relations: Managed warranty claims with a 90% success rate, achieving
targets for spares and lubricants sales.
 Vendor Negotiations: Maximized returns by negotiating the sale of old scraps and used lubricants,
contributing to cost savings.
 Vehicle Repair Oversight: Ensured high-quality, cost-effective maintenance through technical
supervision.
 Operational Efficiency: Implemented best practices and resolved billing issues, enhancing overall
efficiency.
 Quality Assurance: Supervised the vehicle repair process, providing technical instructions to
technicians that ensured high-quality, cost-effective maintenance.
 Cost-Saving Initiatives: Identified innovative solutions, reducing costs and increasing profitability.
 Inventory Management: Calculated spare parts inventory and contributed to workshop revenue
growth for dealers, optimizing stock levels and enhancing profitability.
 Staff Training: Improved service delivery through comprehensive technical training programs.
 Customer Engagement: Increased footfall and improved retention through strategic engagement.
Trainings:
 Japanese 5S Methodology: Applied principles to improve workplace organization and efficiency.
(inhouse)
 The Missing ‘P’: Enhanced service delivery and customer experience through specialized training.
Assistant Manager Service, 01/2016 to 01/2019
Pirani Group of Co. Pvt. Ltd (Power Motorcycle) – North Region
 Client Engagement & Solutions: Developed customized solutions, boosting sales by 10%
and enhancing customer satisfaction.
 Event Planning: service department events, including sales promotions, free checkup
camps, and technical drives
 Performance & Quality Assurance: Implemented KPI systems to monitor team
performance, improving service quality.
 Technician Mentorship: Supervised technicians, enhancing repair quality and customer
satisfaction.
 Sales Target Achievement: Achieved sales targets, 95% of goals, driving significant
revenue growth.
 Continuous Improvement: Collected and communicated customer feedback to the
production and QA/QC teams, leading to continuous product and service enhancements.
 Product Launch & Training: Led product assembly and dealer training for successful
market entry.
 Strategic Problem Solving: Addressed operational challenges, especially in remote areas,
minimizing disruptions.
 Dealership Network Expansion: Expanded the network by 50+ dealerships, strengthening
service delivery.
 Market Positioning: Conducted competitor analysis to maintain a competitive edge.
Education:
Masters – International Relations – ULM
Bachelor: Arts
University of Azad Jammu & Kashmir – Muzaffarabad
DAE Mechanical: Specialization in construction machinery,
Construction Technology Training Institute – Islamabad, Capital Territory
Matric: Science,
BISE Mirpur– Azad Kashmir
DAE Specialized Project
Generation of Electricity through Speed Breaker.
Computer Skills:
 MS office (word, Excel, PowerPoint, Outlook)
 ERP (Enterprise resource planning)
 SMIS (Service management and information system)
 GPS tracking
 Fleet management software, and fleet safety management
 ALPHA Track – A leading Vehicle Tracking Software
Languages:
Urdu
English