jinan harfouch

About the Candidate

Jinan Harfoush

Senior Administrative & Operations Coordinator

Address: Al Khobar, KSA | Phone: +966 53 6914967

Email: jinana1@hotmail.com | Nationality: Lebanese

Summary
A dedicated and diligent Operations & Customer Relations Officer with 14+ years of experience in the administrative, customer service and management industries. Proven record of supervising administrative activities and providing executive support to the senior management. Effective leader who performs well in collaborative environment with managers, clients, and coworkers. Adept at collaborating with cross-functional teams to resolve complex customer issues and improve service delivery. Seeking to work in an environment that is conducive to my intellectual, professional, and personal growth, where I can contribute significantly to the growth of the team/organization with strong experience and expertise leading to success.

Experience
Admin & Project Officer (Operations & Customer Relations Management) – 04/2014 to 07/2021

Abu Dhabi Health Services Company (SEHA), Abu Dhabi, UAE

·        Handled various projects in operations – customer relations department as well as customer relations center including data analysis, following up the implementation, and submitting reports to management.

·        Conducted meetings, provided administrative and technical support for project success, monitored project progress, discussed future steps with team members and maintained crucial project documents.

·        Worked in line with the organization’s strategic objectives, mission, and vision of the organization, and led the team to achieve organizational objectives in terms of customer relations and satisfaction.

·        Developed and implemented project policy, guidelines, and procedures, prepared, and presented orientation for the project team while monitoring the team performance, identifying training needs, providing coaching and coordinating with IT for projects related to patient service.

·        Understood key customer individual needs and addressed them while monitoring and ensuring that customer inquiries were handled in a timely and organized manner, enhancing customer satisfaction.

·        Prepared & submitted quality reports related to call center staff calls, appointments, and complaints analysis reports.

·        Provided administrative support to the senior management including controlling the calendar, organizing meetings, travels, and events.

·        Planning, organizing, and executing events. This involves logistics management including coordinating logistics, client & vendor communication, managing budgets and timeline, transportation, and other travel logistics.

Admin Officer (Operations Management) – 12/2011 to 03/2014

Abu Dhabi Health Services Company (SEHA), Abu Dhabi, UAE

·        Handled all administrative activities of the department including answering the phone, copying, filing documents to keep the office running smoothly.

·        Maintained internal schedules, facilitated meeting and appointment participations, and provided administrative support for meetings while undertaking follow-up actions for meeting coordination.

·        Coordinated with other departments, provided all inquiries and reports upon request, and secretarial support and administrative services as required.

·        Dealt with incoming emails, faxes and posts, and drafted correspondence, reports and other requested material including memos, presentations, policies & processes while responding to verbal and written inquiries in a timely manner.

·        Corresponded on behalf of senior management while managing, coordinating, and maintaining calendars including appointments, meetings, travels & events.

Office Manager – 12/2005 to 12/2010

Mission General Services, Abu Dhabi, UAE

·        Assisted and supported in processing payroll records, managed petty cash, and reported cash expenses to management while administrating and maintaining employee files and records to ensure accurate payment of benefits and allowances.

·        Rendered admin support for meetings including drafting and circulating meeting agendas, preparing minutes of the meeting, and writing and distributing comprehensive minutes and action points to all members post-meeting.

·        Performed general office administration duties, including maintaining office supplies inventory by checking stock to determine inventory level, placing orders, verifying receipt of supplies, and processing invoices for payment of services.

·        Provided administrative support to the senior management including controlling the calendar, organizing meetings and events, dealing with incoming emails, faxes, and posts, maintaining diaries, and making appointments.

·        Planning, organizing, and executing events. This involves logistics management including coordinating logistics, client & vendor communication, managing budgets and timeline, transportation, and other travel logistics.

Education
Master of Business Administration – 2023

Swiss Business School, Abu Dhabi, UAE

Bachelor’s degree in law – 2001

Lebanese University, Beirut, Lebanon

Certifications
Certified Project Management Professional (PMP)

Project Management Institute

Professional Healthcare Quality (CPHQ)

Manal Training

Trainings
Yellow Belt Training and other various Internal Corporate Trainings

Skills & Expertise
·        Policies & Procedures

·        Regulatory Compliance

·        Reporting & Documentation

·        Payroll & Employee Records

·        Team & People Management

·        Communication

·        Time Management
·        General Administration

·        Operations Management

·        Administrative Support

·        Project Management

·        Customer Relations

·        Data analysis

·        Quality Assurance
Languages
Arabic: Native | English: Fluent