Leonard prosper

About the Candidate

Leonard Prosper

F.C.T Abuja. Nigeria

Ujuprosper27@gmail.com| 08067275624 |http://linkedin.com/in/prosper-leonard-087936327

Professional Summary

Results-driven Customer Service Representative and Data Entry Specialist with over 6 years of experience in delivering exceptional support, handling inquiries, resolving client issues, and maintaining accurate records. Known for strong communication, emotional intelligence, and a focus on improving service efficiency and customer satisfaction. Eager to contribute to a dynamic team and continue growing in client-facing and administrative roles.

Core Skills

• Effective Communication

• People Management

• Time Management

• Conflict Resolution

• Emotional Intelligence

• Presentation Skills

• Active Listening

• Multitasking

• Product Knowledge

Professional Experience

Customer Service Specialist

Glutality Health Management | 03/2021 – 02/2023

• Ensured all tickets adhered to SOPs, resulting in a 15% reduction in ticket handling errors.

• Coordinated the dispatch of on-site resources as needed, improving response time for urgent issues by 25%.

Intake Specialist

Citizens Disability (Remote) | 02/2017 – 02/2021

• Provided exceptional customer service by handling inquiries and resolving issues promptly, achieving a 93% satisfaction rate.

• Answered incoming calls and coordinated support tickets to ensure full coverage and client satisfaction.

• Collected and documented client information accurately and confidentially.

• Maintained detailed records of all client interactions and services provided.

Education

Higher National Diploma (HND), Public Administration

Federal Polytechnic Nekede, Imo State, Nigeria | 01/2017 – 12/2021