Mansour Alsagoor

About the Candidate

Dynamic Account Management and Customer Success professional with over 5 years of experience driving client satisfaction, revenue growth, and operational excellence. Proven ability to lead cross-functional teams, develop strategic partnerships, and implement scalable solutions that align with business objectives. Skilled in managing enterprise accounts, negotiating high-value contracts, and delivering measurable results in competitive markets.

Core Competencies

• Strategic Account Management
• Leadership & Team Development
• Business Development & Revenue Growth
• Client Relationship Management
• SaaS Solutions Implementation
• CRM Platforms: Salesforce, Zoho, Zendesk
• Process Optimization & Performance Metrics
• Negotiation

Professional Experience
Account Manager –Foodics (May 2025 – Present)

• Manage strategic relationships with key clients to ensure retention and identify
  opportunities for upselling and cross-selling of Foodics solutions
• Managed a portfolio generating SAR 4.5 million annually.
• Monitor account KPIs and report performance metrics to senior leadership.
• Increased key account revenue by 10% through upselling and strategic cross-selling

Implementation Manager– Foodics (June 2024 – May 2025)

• Led end-to-end implementation of projects, ensuring delivery on time and within scope.
• Increased platform utilization through proactive customer engagement during the activation phase.
• Managed a cross-functional team and collaborated with sales, technical, and customer Success teams to ensure seamless implementation.

Customer Success Specialist – Foodics (June 2023– June 2024)

• Managed a portfolio of 300+ accounts and VIP clients in Saudi Arabia and Bahrain, achieving a 95% satisfaction rate.
• Trained and mentored team members to improve system knowledge, boosting team performance.
• Nominated as Q2 Hero Worker for exceptional performance.

Account Executive – Napco National (June 2022– June 2023)

• Built relationships with over 100 factories in the food, beverage, agriculture,
  and pharmaceutical sectors.
• Conducted daily site visits, contributing to an increase in annual revenue
  through new client acquisition.
• Worked closely with five factories, understanding their needs and providing
  tailored packaging solutions.

Senior Technical Support Specialist – Foodics (March 2022– May 2022)

• Provided VIP client support, resolving technical issues, and improving
  service quality.
• Trained new technical support team members, improving their onboarding
  process.