Mohamed Ifham

POS System Administration: Configure, deploy, and maintain POS hardware and software systems
across multiple locations. Perform routine updates and upgrades to POS software and firmware to
ensure system reliability and security
Technical Support: Provide technical assistance and troubleshooting support for POS hardware and
software issues.Diagnose and resolve technical problems related to POS systems, including
connectivity issues, hardware malfunctions, and software glitches.
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Vendor Management: Collaborate with POS vendors and service providers to resolve escalated
issues and implement system improvements.Manage relationships with vendors, negotiate
contracts, and monitor service level agreements (SLAs).
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User Training and Documentation: Train end-users on POS system functionalities, best practices,
and troubleshooting procedures. Create and maintain technical documentation, user guides, and
knowledge base articles for POS systems.
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POS System Security: Implement and enforce POS system security measures, including access
controls, encryption, and compliance with PCI-DSS standards. Monitor POS system security alerts
and take proactive measures to mitigate potential vulnerabilities.
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Inventory and Asset Management: Track and manage POS hardware inventory, including
procurement, deployment, and retirement processes.Conduct regular audits of POS assets and
maintain accurate records in inventory management systems.
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System Monitoring and Reporting: Monitor POS system performance and generate reports on
system uptime, transaction volumes, and operational metrics. Analyze POS data to identify trends,
issues, and opportunities for system optimization and improvement.

IT Strategy and Planning: Develop and implement IT strategies and initiatives aligned with
organizational goals and objectives.Collaborate with senior management to define technology
roadmaps, budget priorities, and investment plans.
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Team Leadership and Management: Lead and manage a team of IT professionals, including hiring,
training, mentoring, and performance management.Foster a culture of collaboration, innovation, and
continuous improvement within the IT team.
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IT Infrastructure Management: Oversee the design, implementation, and maintenance of the
organization’s IT infrastructure, including networks, servers, storage, and cloud
environments.Ensure high availability, scalability, and security of IT systems and infrastructure.
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Project Management: Manage IT projects from initiation through completion, including scope
definition, resource allocation, timeline management, and budget control.Coordinate with
stakeholders to ensure project goals are achieved and deliverables meet quality standards.
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IT Security and Compliance: Implement and enforce IT security policies, procedures, and best
practices to protect the organization’s IT assets and data.Conduct regular security assessments,
audits, and vulnerability testing. Ensure compliance with regulatory requirements.
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Vendor Management and Budget Control: Manage relationships with IT vendors, service providers,
and consultants. Negotiate contracts and service level agreements (SLAs) to ensure cost-effective
and high-quality services. Develop and manage the IT department budget. Monitor expenses and
justify budget variances to senior management.
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User Support and Help Desk Management: Oversee IT support services to ensure timely resolution
of technical issues and user requests. Monitor help desk tickets and support metrics. Implement
improvements to enhance user satisfaction and productivity.
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Strategic Alignment and Reporting: Align IT initiatives and investments with business objectives.
Prepare and present regular reports on IT operations, projects, and performance metrics to senior
management. Communicate IT strategy, accomplishments, and challenges effectively to
stakeholders across the organization.
Continuous Improvement and Innovation: Stay current with industry trends, technologies, and best
practices. Evaluate and recommend new technologies and solutions to enhance efficiency and
competitiveness.

Provide technical assistance and support for incoming queries and issues related to
computer systems, software, and hardware.
Diagnose and resolve technical issues, both over the phone and in person. Escalate
unresolved issues to the appropriate IT team member or external vendor.
Install, configure, and maintain desktops, laptops, printers, and other peripherals.
Install and update software applications, ensuring compatibility and optimal performance.
Assist with network connectivity issues, including troubleshooting LAN/WAN, VPN, and
wireless networks.
Configure and troubleshoot network printers and other network devices.
Assist users with basic software and hardware training to enhance their productivity.
Create and maintain technical documentation and knowledge base articles for IT support
procedures and troubleshooting steps.
Track and manage IT assets (e.g., hardware, software licenses, peripherals).
Conduct periodic audits to ensure accuracy of asset records and compliance with IT
policies.
Implement and enforce IT security policies and procedures.
Assist with antivirus management, software updates, and system patches.
Provide remote support using remote desktop tools and assist users who are working
remotely or in satellite offices.
Collaborate with IT team members and other departments to resolve technical issues and
improve IT infrastructure.
Participate in IT projects and initiatives, contributing to the implementation of new systems
and technologies