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Riyadh Region, Saudi Arabia
Member Since 2024

About the Candidate

Dynamic IT professional with 6 years of experience in project coordination and technical support roles.

  • Efficient Project Management and Execution: Proven ability to efficiently manage and executing diverse IT projects, systems development, and support.
  • Proficient in coordinating cross-functional teams, facilitating communication, & ensuring timely project delivery.
  • Strong Troubleshooting and Issue Resolution Skills: Possess a strong foundation in troubleshooting and resolving technical issues, supporting end-users, and optimizing IT resources.
  • Understanding of Business Requirements and Technical Solutions: Exceptional ability to understand business requirements, devise technical solutions, and implement them effectively.

IT PROJECT COORDINATOR
Company: Aura Qatar – Doha, March 2021 to 2024

Business Analyst
Company: Smart Management IT solutions, Doha, Qatar – Doha

Experience

March 2021 to 2024
Aura Technologies IT PROJECT COORDINATOR

Strategic Project Coordination: Coordinated full lifecycle IT projects supporting up to multiple project team across diverse Industries
Global Technical Support: Delivered comprehensive IT technical support services to global management teams, ensuring efficient business process execution; implemented automated solutions that reduced manual tasks by 40%.
Effective Project Management: Monitoring and maintaining project plans, deliverables and timelines, identifying the appropriate methods and technologies to achieve goals and communicating with key stakeholders, clients and vendors to ensure timely completion
Proactive leadership: Orchestrated the team’s execution of work plans, resolving critical issues and driving completion ahead of schedule; increased team productivity by 25% and achieved 100% Project success rate
Customer-Centric Operations: Effectively managed escalated customer/vendor questions, issues and complaints as indicated
Onsite Expertise: Working onsite with the client, served as lead/subject matter expert and provided direction on best practices on the use of tool and application
End-to-End Management: Managed clients’ hosting and domain services from procurement to configuration, Controlled Apple and Google developer accounts for application publishing, deployed websites and applications to cloud servers and conducted test flights

May 2018 to March 2021
Wallpost Software Business analyst

Strategic Business Analyst: Interacted with client and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications
Risk Management: Evaluate risks related to requirements implementation, testing processes, project communications
Efficient task Coordination: Coordinated with various teams to prioritize tasks, allocate resources, and track project milestones.
Training Facilitator: Conducting requirements training sessions and developing best practices for product delivery.
HR Module Specialist: Working closely with the Human Resources team to proactively complete administrative and tactical duties within the HR module of WallPost ERP

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