Mostafa Abdelnasser

About the Candidate

Mostafa Abdelnasser

Email: mustafaabdlnasser@gmail.com | Phone: +966553626641
LinkedIn: linkedin.com/in/mostafa-abdelnasser-1122b7184
Location: Riyadh, Saudi Arabia

Professional Summary

Dedicated IT Engineer with 4+ years of experience managing IT infrastructure, providing
technical support, and troubleshooting in multi-user, high-availability environments. Proven
ability to deploy and maintain network systems, support cloud services (AWS, GCP), and
collaborate with vendors to resolve issues. Strong problem-solver with hands-on expertise in
Windows, Linux, and macOS systems. Demonstrates ownership, accountability, and a mindset
focused on continuous improvement.

Professional Experience

IT Support Specialist
Kawader Aljazeera | Riyadh, Saudi Arabia | Sep 2023 – Present
– Develop detailed solution designs, including architecture diagrams, bill of materials (BoM),
and cost estimates.
– Manage Active Directory (AD), including user accounts, permissions, and security group
policies to ensure smooth access control.
– Administer and maintain Windows Server and Linux environments, ensuring high availability
and minimal downtime.
– Troubleshoot and optimize network configurations involving firewalls, routers, and switches
to maintain high performance.
– Serve as the technical lead for deployment and configuration of solutions, ensuring alignment
with client requirements.
– Designed a data center infrastructure that increased network performance by 20%.

System Administrator
Mirasco | Cairo, Egypt | Mar 2022 – Sep 2023
-Monitored and maintained IT infrastructure, ensuring reliability and disaster recovery through
regular backups and redundancy.
– Enforced IT security protocols by managing firewall rules, antivirus software, and regular patch
updates.
-Managed network and hardware setups during new deployments, working with 3rd party
vendors to ensure smooth transitions.
-Managed and executed regular backups using Veeam Backup & Replication, achieving 99%
data recovery and ensuring system reliability, troubleshooting, and restoration processes.
– Collaborated effectively with teams to troubleshoot technical issues, provide user support, and
deliver solutions promptly, strong communication, problem-solving, and time management
skills.

Technical Support Engineer
Intelcia | Alexandria, Egypt | Jan 2021 – Mar 2022
– Provided first and second-level support for over 300 end-users, resolving hardware, software,
and network issues across platforms.
– Used remote tools like AnyDesk and TeamViewer to troubleshoot technical issues efficiently.
– Responded to inquiries via phone, email, and chat, delivering prompt and accurate guidance to
improve user satisfaction.
– Created and updated knowledge base articles to streamline future troubleshooting efforts.
– Provided comprehensive IT support to a user base of 300-500 employees (onsite and remote),
ensuring minimal downtime and prompt resolution of technical issues.

Education

Bachelor’s Degree in Electronics and Communications Engineering
Alexandria Higher Institute of Engineering and Technology | 2014 – 2019
Multi-Cloud Vendors Program
National Telecommunication Institute (NTI) | 2022

Certifications

– AWS Certified Cloud Practitioner
– CompTIA A+
– Cisco Certified Network Associate (CCNA)
-Microsoft Certified Solutions Associate (MCSA)
– Red Hat Certified System Administrator (RHCSA)

Technical Skills

– Operating Systems: Windows Server, Linux, macOS
– Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN, firewalls, routing, and switching
– Ticketing Systems: Freshdesk, ServiceNow, ZOHO
– Cloud Platforms: AWS, Google Cloud
– Virtualization: VMware, network virtualization concepts
– Support Tools: AnyDesk, TeamViewer
– IT Security: Firewall management, antivirus solutions, patching protocols
– Clear explanation: Ability to explain technical concepts to non-technical users
– Critical thinking: Analyzing issues logically to identify root causes
– Social skills: Navigating workplace dynamics effectively

Languages

– Arabic: Native/Bilingual Proficiency
– English: Professional Proficiency