Muhammad Shaoib

About the Candidate

Dedicated IT Support Specialist equipped to handle desktop, server and device needs. Keeps systems running well with
regular upkeep and skilled repair services. Expert in hardware, software and connectivity.
Dedicated IT Support versed in assisting end-users with software, hardware and network access support. Deploys
software updates and observes risk mitigation protocols to maintain security.
Customer-focused Technical Support Representative brings strong critical thinking and troubleshooting skills to resolve
issues and identify root causes. Strong record of success in resolving customer concerns with first call. Leverages phone,
email and other technologies to offer remote support to end-users

Bachelor’s degree in computer applications – BCA – Computer Science

Cybersecurity Analyst CySA+ from CompTIA