Nezar Abu-Safieh

* Maintaining and administrating Antivirus on the highest levels of security for all companywide End-user workstations.
* Deploying new hardware, server backups & evaluating new software & security risks.
* Building, configuration and troubleshooting of server and desktop hardware.
* Working within a TCP/IP network environment, including DHCP, DNS and ethernet.
* Troubleshooting network connectivity in a LAN/WAN environment.
* Developing the infrastructure and systems to meet the companies needs.
* Configuring and managing backup & restore procedures.
* Maintain the companies network infrastructure.
* Monitoring the progress of third-party maintenance contract suppliers.
* Liaising & meeting with external suppliers of IT services.
* Train and supervise other support engineering staff.
* Providing technical support over the phone to all IT users.

* Responsible for diagnosing & resolving hardware, software & end users problems.
* Managing and monitoring of backups in multiple locations.
* Purchasing of IT Equipment and software in line within agreed budgets.
* TCP/IP networking and hardware maintenance and repair.
* Providing advice on selection and purchase of IT equipment.
* Maintaining up to date Antivirus levels on all machines company wide.
* Obtaining quotes for supply of goods and services from suppliers.
* Providing telephone and desktop support.

* Worked the Help Desk providing PC, troubleshooting and resolving client issues with hardware maintenance, installations and
upgrades and network problems.
* Work closely and provide direct technical email and phone support to our clients.
* Supporting a multi-site IT infrastructure of at least 100 employees.
* Travelling to client sites to help with installs, deployment, and troubleshooting.
* Well-versed in Windows Active Directory creation users accounts and mange Group.
* Updating support documentation.