Samuel Omosanya

About the Candidate

OMOSANYA SAMUEL SINMILEOLUWA

05, Ogunshina Ogundele way,                                                                    samaco009@gmail.com

Lagos State, Nigeria                                                                                      +2348144909612

Highly motivated IT technical support specialist, dedicated, tactful, and result-driven individual, I’m a seeking new position in dynamic, growth-oriented company focused on cultivating exceptional digital customer experience and a positive work environment. With my IT support experience and handling Exchange issues, network concerns, implementing new software, installing new hardware, and addressing user concerns using a ticketing tool, I bring attention to detail and dedication to technical improvement to each job. earning leading industry certification and driving the achievement of departmental goals.

State of Origin:     Ogun State

Date of Birth:        June 13, 1990

Status:                   Single

Nationality:              Nigerian

•       Exchange Admin(OU Admin)

•       Remote Support

•       Office 365 Office Support

•       Collaboration Support (MS Teams)

•       Networking

•       SharePoint Admin

•       Helpdesk support/Service desk support

•       Application support

•       Customer Service/ Satisfaction

•       Public Speaking /Presentation Skills

•       Willingness to take responsibility and produce result within deadline.

•       Exceptional communication skill- both written and verbal

•       Ability to relate idea and switch roles in a dynamic environment.

•       Strong interpersonal skills and ability to work as part of a team

•       Migration from WAN Network to SDWAN Network

•       Digitalization of Meeting rooms

•       Migrating users to a new Organization Unit

PROFESSIONAL EXPERIENCE
 

(1)   IT Services Manager Nigerian Breweries(Heineken)

– IT Service management

– IT Infrastructure support and administration

– Team performance and management

– SharePoint Admin

– Help Desk Management

– Asset Management

– Information Security Management

– End User Device Management

– Budget management

– Project Management

– Exchange Admin

-SAP Support Admin

(2) Team Lead Service Desk Analyst Nigerian Breweries(Heineken)

December 2019– Till Date

•       Office 365 Support

•       Remote Support

•       System support engineer

•       Purchase To Pay Administrator (SAP)

•       Level 1&2 Application Support

•       Service-Now Configuration

•       Network Support

•       Installation of Hardware

•       Service Desk Team Management

•       Collaboration Support

(3) SERVICE DESK ANALYST

WEMA BANK PLC JULY 2017 – November 2019

▪ Helpdesk support

▪ Incident monitoring using SCSM(Microsoft)

▪ First level support

▪ Request support

▪ IT record keeping

▪ Application support

▪ Hardware support

▪ Server Management

(4) BANK SUPPORT OFFICER

April 2017- May 2017

UNIFIED PAYMENT -3 IDOWU TAYLOR STREET VICTORIA ISLAND.

•       Marketing of bank product to customer (pay attitude tag )

•       Subscribing customers

•       Activating and deactivating customers

•       Submission of monthly report

(5) LECTURER AND SYSTEM ENGINEER                                        April 2016-April 2017 (NYSC)

EUPHIL COMPUTER INSTITUTE – 1 ijedibia crescent ikom, Cross River State

•       Head of Engineering department

•       Programming lecturer

•       Tutor and Facilitator

•       Repair and maintenance of the computer laboratory

•       Installation of Hardware

EDUCATION
 

GRACE POLYTECHNIC – OmuIjebu, Ogun state, Nigeria

H.N.D Computer Science (Upper Credit)                                                                                                             2015

GRACE POLYTECHNIC – OmuIjebu, Ogun state, Nigeria

O.N.D Computer Science                                                                                                              2012                                    OBANTA COMPREHENSIVE HIGH SCHOOL – Awa Ijebu, Ogun state, Nigeria

Secondary School Leaving Certificate                                                                                       2008

TRAINING & CERTIFICATION
 

•       ITIL (Traning)

•       Cyber Security

•       Heineken Protector

•       CompTIA

•       Amazon Web Service

•       Network Essentials

OMOSANYA SAMUEL SINMILEOLUWA

05, Ogunshina Ogundele way,                                                                    samaco009@gmail.com

Lagos State, Nigeria                                                                                      +2348144909612

Highly motivated IT technical support specialist, dedicated, tactful, and result-driven individual, I’m a seeking new position in dynamic, growth-oriented company focused on cultivating exceptional digital customer experience and a positive work environment. With my IT support experience and handling Exchange issues, network concerns, implementing new software, installing new hardware, and addressing user concerns using a ticketing tool, I bring attention to detail and dedication to technical improvement to each job. earning leading industry certification and driving the achievement of departmental goals.

State of Origin:     Ogun State

Date of Birth:        June 13, 1990

Status:                   Single

Nationality:              Nigerian

•       Exchange Admin(OU Admin)

•       Remote Support

•       Office 365 Office Support

•       Collaboration Support (MS Teams)

•       Networking

•       SharePoint Admin

•       Helpdesk support/Service desk support

•       Application support

•       Customer Service/ Satisfaction

•       Public Speaking /Presentation Skills

•       Willingness to take responsibility and produce result within deadline.

•       Exceptional communication skill- both written and verbal

•       Ability to relate idea and switch roles in a dynamic environment.

•       Strong interpersonal skills and ability to work as part of a team

•       Migration from WAN Network to SDWAN Network

•       Digitalization of Meeting rooms

•       Migrating users to a new Organization Unit

PROFESSIONAL EXPERIENCE
 

(1)   IT Services Manager Nigerian Breweries(Heineken)

– IT Service management

– IT Infrastructure support and administration

– Team performance and management

– SharePoint Admin

– Help Desk Management

– Asset Management

– Information Security Management

– End User Device Management

– Budget management

– Project Management

– Exchange Admin

-SAP Support Admin

(2) Team Lead Service Desk Analyst Nigerian Breweries(Heineken)

December 2019– Till Date

•       Office 365 Support

•       Remote Support

•       System support engineer

•       Purchase To Pay Administrator (SAP)

•       Level 1&2 Application Support

•       Service-Now Configuration

•       Network Support

•       Installation of Hardware

•       Service Desk Team Management

•       Collaboration Support

(3) SERVICE DESK ANALYST

WEMA BANK PLC JULY 2017 – November 2019

▪ Helpdesk support

▪ Incident monitoring using SCSM(Microsoft)

▪ First level support

▪ Request support

▪ IT record keeping

▪ Application support

▪ Hardware support

▪ Server Management

(4) BANK SUPPORT OFFICER

April 2017- May 2017

UNIFIED PAYMENT -3 IDOWU TAYLOR STREET VICTORIA ISLAND.

•       Marketing of bank product to customer (pay attitude tag )

•       Subscribing customers

•       Activating and deactivating customers

•       Submission of monthly report

(5) LECTURER AND SYSTEM ENGINEER                                        April 2016-April 2017 (NYSC)

EUPHIL COMPUTER INSTITUTE – 1 ijedibia crescent ikom, Cross River State

•       Head of Engineering department

•       Programming lecturer

•       Tutor and Facilitator

•       Repair and maintenance of the computer laboratory

•       Installation of Hardware

EDUCATION
 

GRACE POLYTECHNIC – OmuIjebu, Ogun state, Nigeria

H.N.D Computer Science (Upper Credit)                                                                                                             2015

GRACE POLYTECHNIC – OmuIjebu, Ogun state, Nigeria

O.N.D Computer Science                                                                                                              2012                                    OBANTA COMPREHENSIVE HIGH SCHOOL – Awa Ijebu, Ogun state, Nigeria

Secondary School Leaving Certificate                                                                                       2008

TRAINING & CERTIFICATION
 

•       ITIL (Traning)

•       Cyber Security

•       Heineken Protector

•       CompTIA

•       Amazon Web Service

•       Network Essentials