Shaheen Mohammed Paruthikunnan

Country Head for Quality and Safety Department. Authority for all initiatives taken to improve the Quality of product and services. Customer Complaint Handling. Root Cause analysis. Training provided to Staffs. Implementation of Food Safety and Quality Standards in the facility. ISO Certifications done for the facility.

Conduct Food safety And Quality audits for leading brands like KFC, Pizza Hut, Nando’s, IKEA, Starbucks etc along with Government owned Companies. Provide Trainings for Supervisors and management Authorities on improving Quality Systems and standards. Consulting food and allied companies to develop food safety management systems and get the ISO Certifications(22000,9001) for the Facility. Kitchen consultations.

Team Head of Quality Department. Quality Assurance Incharge for the products supplied to Starbucks and Mc Cafe. Prepare Product Specifications and Declarations for all café Products. Prepare SOPs for Cafe and Restaurants. Inspections on cafe and Restaurants. Training the staffs. Conduct monthly audits. Verification of Food safety management systems annually. Customer complaints Handling and perform root cause analysis for the incident and take appropriate CAPA to prevent the same in future. Pest Control management.

Head of Food safety, Quality and Hygiene Department. Authority for all Quality Control Systems in the Facility. Daily inspections and Training provided to each department staffs in order to ensure compliance with Quality and Safety Standard to provide best and Quality Services for customers. Raw material inspections and reject if doesn’t meet Quality Specifications. Conduct Finished product testing and Verify the process of storage and service. Prepare SOPs. Document Handling. Customer complaint handling.

Conduct Quality analysis of Raw materials and Finished products. Inspection on facility on daily, weekly and monthly basis to ensure compliance with the standards. Staff Training on product Quality Standards and SOPs. Document Control.