Shaik Haneef

About the Candidate

Shaik Haneef
Shaneef266@gmail.com
Ph.no: -9502623020

Objective:

To obtain a challenging position in a reputable organization where my IT experience and technical expertise can be utilized to contribute to the growth and success of the company.

Summary:

IT professional with 6.11 years of experience in Network Operations Center (NOC) and proficient in using monitoring tools such as OpsRamp, SolarWinds, and ticketing system such as ServiceNow. Skilled in using PagerDuty, Meraki, and vManage to ensure efficient and reliable network performance.

Experience:

NOC Engineer,
Netenrich Technologies Pvt. Ltd, Bhimavaram
July 2016 till date.

Project: ​KAR GLOBAL
Duration:​July 2016 till date
Designation:​Senior Analyst

• Supporting and transitioning infrastructure services for clients and hundreds of Network devices & servers in a data center environment.
• Hands-on experience on SolarWinds, AppDynamics, PagerDuty, OpsRamp monitoring tools, Slack, Email monitoring and “Service-Now” incident management.
• Following ITIL process in terms of handling Incident, Change and Service request.
• Network Monitoring, Hardware monitoring Server-monitoring and ITSM tools.
• First level troubleshooting for various Networks, Windows and Linux issues.
• Maintaining the Service Level Agreement (SLA) with Response Time and Resolution Time.
• Trouble shooting various performance counters such as Disk, Memory & CPU.
• Raising the incidents for the issues and escalating the respective team to resolve the issue.
• Technical Support for Client Infrastructure via Online Chat, Telephonic, Tickets and Remote.
• Scheduling Maintenance Mode on the devices during the Changes deployment period.
• Problem solving by initiating the Bridge calls and bringing all the required resources to isolate the issue.
• Developed documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel.
• Generation and analyzing the reports for performance validation and identifying the root cause for the issue.
• Monitored and maintained network infrastructure using SolarWinds and OpsRamp to ensure uninterrupted network services.
• Handled incidents and service requests using ServiceNow, adhering to ITIL best practices.
• Collaborated with cross-functional teams to troubleshoot and resolve issues in a timely manner.
• Developed and maintained standard operating procedures (SOPs) for network monitoring and incident management.
• Conducted regular network health checks and performance analysis to identify potential issues and mitigate risks.
Technical Skills:

• Network monitoring: OpsRamp, SolarWinds, Meraki, vManage.
• Ticketing system: ServiceNow.
• Incident management: ServiceNow, PagerDuty.
• Communication tools: PagerDuty.
• Team collaboration and leadership.
• Troubleshooting: NOC-level networking troubleshooting, Windows troubleshooting.
• Scripting and automation: ServiceNow Development.
• Change management.
Education:

• B-Tech (IT) at SRKR Engineering College in 2014.
• Diploma in CSE from SBSP Polytechnic in 2011.
• SSC from PLSZP High School in 2008.

Academic and Extracurricular Achievements:

• Zonal player in cricket at school and college level.
• Participated in various social programs in school & college.
Hobbies

• Playing Cricket, Table Tennis, Badminton.
• Browsing interesting information.
 

Declaration

I promise that the given information is correct and up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place:

Date:​​​​​​​​​                  (Shaik Haneef)