Shan

About the Candidate

SHAN E HYDER
 (+92) 333-3397991)  shanzaidi@gmail.com

OBJECTIVE

To work with an organization having a sound and dynamic environment, where ample opportunities exist to make positive contributions to achieve organizational growth and self-enhancement
EXPERIENCE

June 2023 ~ to date Habib Bank Limited
Manager IT Service Management Governance (MII)

– Responsible for ensuring IT Services are delivered as per approved SOPs (based on the ITIL framework-based processes).
– Managing and reviewing change requests as per internal policies and regulatory compliance.
– Ensuring timely deployment of approved changes as per SOPs.
– Conducting meetings for change deployment approval committee and Emergency changes as per policy.
– Communicate effectively with both technical and non-technical teams at all levels in both verbal and written communication.
– Liaison with the internal customers on service management processes to maintain technology alignment.
– Coaching and mentoring the team to ensure effective IT Service Management is provided to all stakeholders.
– Analyze and follow up with end users with regards to received standard change requests.
– Responsible for maintaining the repository of the artifacts received with change requests.
– Maintain Audit reports as and when required for audit to the various IT verticals
– Negotiating and finalizing Service Level Agreements with different business functions.
– Responsible for timely reporting to regulator for downtime request related to change deployments.

Aug 2016 ~ May 2023 Habib Bank Limited
Manager IT Vendor Management Governance

– Managing and reviewing Agreements/RPO MIS and tracking of agreements in a timely manner
– Timely processing of Requests for POs through procurement
– Closely coordinate with procurement and technical team for technical review on RFP/RFQ finalization
– Coordinate and support PMOs for timely processing the PO issuance
– Responsible for making cost approval memo for acquiring management approvals
– Effective review of agreements, contracts, along with ensuring due diligence
– Timely renewals of all IT Vendors SLAs, Maintenance agreements, and License agreements
– Due-Diligence of all ITVM cases to ensure Policy and Procedural coverage in line with the current prevailing practices
– Consolidation of agreements in order to save time and ensure that documents are processed effectively
– Coordination with IT Audit and Internal Control teams to ensure timely response for audit observations
– Coordinate with IT Service Management to help update standard processes and to support in new initiatives
– Provide visibility on status of POs, Cost Approvals, and Annual Agreements Renewals in the form of a dashboard on a weekly basis to management
– Prepare quarterly review plans covering all aspects of the vendor relationship for vendor performance by selecting the top 10 vendors of HBL
– Ensure that there are no overlooked contracts for pending renewal and that no work is carried out without the issuance of a formal PO, by defining controls including Automation initiatives
– Prepare and Process Escrows
– Work on Automation of Contract Management in order to strengthen processes and controls
– Deliberate and implement cost controlling initiatives
– Liaise with IT Finance for tracking and settling critical payments
– Prepare Vendors Catalog containing all the vendors detailed information including their portfolio and lines of business
– Prepare case documents for approval of the State Bank of Pakistan for foreign remittances

Feb 2011 ~ July 2016 ZAB Engg.
Project Manager

– Planning of Projects for clients from conceptual design to completion
– Responsible for carrying out detailed design, calculations & drawings
– Responsible for carrying out regular design and project reviews
– Responsible for preparation of specifications and BOQs for procurement
– Responsible for manpower deployment and their effective utilization
– Responsible for analyzing and evaluating quotations to suit our requirements
– Responsible for implementing cost effective measures for reducing projects cost
– Responsible for conducting quantity survey to provide required details for bill preparation
– Responsible for monitoring Client billing and following up on payments
– Management of technical support, installation and training
– Provision of timely feedback to senior management regarding performance
– Managing all maintenance activities to assure that they meet “good engineering practices”/applicable industry codes & statutory requirements
– Managing overall maintenance records, equipment history and other associated data
– Managing various on-going tasks along with vendor management and regular internal reporting of progress to all concerned
– Ensuring effective team management through identification of any weaknesses, subsequent training/grooming or replacement as required
– Ensuring network availability through regular O&M of sites as per defined KPIs
– Ensuring smooth Operations of client sites via effective support of teams to maintain cost-effective and efficient Network Operations

July 2004 ~ Feb 2011 Arwen Tech Private Limited
Systems Engineer

– Supervision of BMS activities
– Site coordination & planning of client requirements
– Implement approved changes to the design of surveillance systems
– Review of project specifications and other related Documents
– Preparation of requirements list, Bill of materials and systems configuration
– Review and subsequent adjustment of the sequence of operations
– Preparation of Local and Foreign materials lists for purchasing
– Management of day-to-day operational aspects of a project and its scope
– Close interaction with vendors (Comstar, Netline, and RSU) for effective implementation of customer applications
– Monitoring of Network Devices utilizing the tool “What UP Gold IP SWITCH” for town-wise city districts Nodes & CCIS (Citizen Complaint & information system)
– Installation, configuration and maintenance of personal computers, networks, workstations, network cabling and other related equipment and devices, including MS Windows (XP/2000/2003/Vista) Platforms
– Responsible for responding to all basic trouble calls/emails and entering work orders into our tracking software
– Troubleshoot networks, systems and applications to identify and correct malfunction and other operational issues
– Provide pre-sales and post-sales technical support
– Assist in preparation of proposals and solution presentations
– Investigate user problems, diagnose problem source, determine possible solutions, test and implement solutions
– Supporting to the sales team in technical product presentation and demonstration
– Proactively determine internal client needs beforehand to present possible solutions to company’s project management team in order for them to be prepared in advance
SKILLS

– Proven record of conforming to all company policies, procedures and business ethics codes and ensuring that they are communicated and implemented to the clients and within the organization
– Proven Record of effective cost negotiations and agreement finalization with local and foreign vendors
– Demonstrated experience of setting up and managing teams
– Demonstrated experience in managing multiple projects, activities and tasks simultaneously
– Prepare and compile project reports
– Demonstrated working knowledge of current Information and Communication Technology and protocols.
– Demonstrated working experience on Oracle ERP for procurement module
– Highly developed verbal and written communications skills

EDUCATION

2011 Hamdard University, Karachi.
MS Telecommunication Engineering

2003 Sir Syed University of Engineering and Technology, Karachi.
BS Electronic Engineering