Sreya Gofford

About the Candidate

Sreya Gofford

Organisational Development Specialist

Portsmouth, United Kingdom

07848982621 (UK), (966) 55 927 9887 (Saudi Arabia)

sreyagofford@gmail.com

I am passionate about nurturing the growth and potential of individuals and organisations. My commitment to continuous learning and development for my colleagues, strategic training approach, effective organisation and planning skills acquired in the hospitality sector (P&O Cruises), and strong interpersonal and communication skills all equip me to drive impactful learning and development initiatives, foster a culture of continuous improvement, and contribute to the organization’s overall success. I am relocating to Saudi Arabia to support my husband and am seeking new opportunities to apply my expertise in the region. My diverse background and adaptive approach enable me to quickly assimilate and contribute meaningfully to any new environment.

AREAS OF EXPERTISE                                                                                                                                                  .

●   Developing and implementing strategies – I played a key role in designing and implementing our People and Organisational Development (POD) strategy, improving performance and efficiency, and earning positive recognition for my contribution.

●   Facilitating change management – I successfully facilitated Change Management by communicating the need for change, providing guidance, and supporting employees and management through effective communication and implementation.

●   Supporting leadership development – I specialise in conducting Learning and Training Needs Analysis to identify skill gaps. I successfully developed leadership programmes for the middle managers and coached/mentored them to prepare for future leadership roles for which has been highly appreciated.

●   Analysing data and making recommendations – One of my strengths is analysing data, identifying trends, and making recommendations to the senior leadership. I excel in continuous monitoring, seeking feedback and preparing comprehensive evaluation report.

●   Collaborating with stakeholders and other department – Collaborating with internal and external stakeholders to align initiatives with the organisation’s objectives is pivotal. My effective communication and people skills ensure effective contributions.

PROFESSIONAL EXPERIENCE                                                                                                                                  .

Abri Group – Organisational Development Specialist, September 2023–Present, Eastleigh, UK

●        Designing and developing training program, ‘Aspiring Manager’s tailored for employees transitioning into their first management role – this received high praise and positive feedback reflecting its success.

●        Conducting organisational assessments: I effectively led an organisation-wide assessment aimed at making our organisation a ‘Great Place to Work’ – this included reviewing data, launching a survey, monitoring progress, identifying suitable interview candidates. I analysed results, identified areas for improvement, implemented changes that led to impressive results. I received great feedback from the CEO for my positive contribution.

●        Achieved a significant milestone when I collaborated with IT to create and launch a coaching app substantially enhancing our in-house coaching offer by a 30% increase in new coaching request.

Hampshire Fire Services – L&D Co-ordinator, January 2022- August 2023, Eastleigh, UK

●        Successfully created a training database and a functional dashboard that provided valuable insights into the level of competency across the business, leading to 30 % improvements in training efficiency.

●        Designed, delivered and received outstanding feedback for a series of workshops on Emotional Intelligence,  Conflict Resolution, Leadership Development and Team Building , resulting a 20% increase in employee satisfaction and 15% improvement in team collaboration..

●        Actively promoted our brand by conducting focus groups and listening groups across the organisation, which helped identifying the training gaps and resulted in a 45% increase in training enrolment.

West Sussex Fire Services – Executive Assistant to Chief Fire Officer, Aug 2019- Jan 2022 Chichester, UK

Vivid Homes – Executive Assistant to Director of Finance and IT, Dec 2017- March 2019 Portsmouth, UK

●        At West Sussex, I independently spearheaded the development and implementation of efficiency measures, resulting in a 15% reduction in administrative processing and a 20% increase in productivity.

●        Initiated and managed professional development programmes for administrative Staff, leading to a 30% in employee engagement and 20% improvement in skill efficiency.

●        Independently drove sustainability initiatives within the executive office, resulting in a 20% reduction in paper usage and the implementation of eco-friendly office practices.

●        Spearheaded the enhancement of confidentiality and security protocols, ensuring compliance with data protection regulations and mitigating potential risks.

Lendy Limited – Training and Office Manager, July 2017- Dec 2017 Portsmouth, UK

●        Developed and implemented a robust training plan for the entire office, successfully coordinating a series of workshops for over one hundred employees across multiple locations.

●        Orchestrated a 25% reduction in operational costs through streamlined office operations, introducing new scheduling software and implementing cost-saving measures.

●        My effective organisational skills and innovative calander management led to a significant reduction in time spent on scheduling and co-ordination tasks.

P&O Cruises, Carnival UK – Senior Receptionist May 2012 – Oct 2016 Southampton, UK

●        Guaranteed top-tier customer service by promptly addressing and resolving guest issues, this includes managing an average of 100 + daily guest interactions, resolving over 95% of complaints on the first contact and consistently maintaining customer satisfaction ratings above 90% throughout the cruise.

●        Managed and trained a team of 10 reception staff, managing over 200 shift hours weekly and ensuring everyone is prepared for their duties. Successfully mentored staff enhancing professional development

EDUCATION                                                                                                                                                                    .

·         Bachelor of Science in Economics Hons – Calcutta University, Calcutta, India, May 2004

·         CIPD (Chartered Institute of Personal and Development) Level 3 – Certificate in People Practice, Chichester College, United Kingdom, July 2021

·         CIPD (Chartered Institute of Personal and Development) Level 5 – Associate Diploma in Learning and Development, Avado (Online Provider), United Kingdom, June 2023