subahtul Sayyed

About the Candidate

Subhatul Sayyed

Sr Manager IT Asset & EUC Operations Manager
Accomplished professional, targeting a leadership role in hardware asset management, ITAM & EUC operations, IT service delivery, IT service management, procurement, or vendor management.

Open to opportunities in Pune, focusing on functional areas such as ITAM & EUC project planning, client interaction, ITAM audits, IT operations.

PROFILE SUMMARY

• An enthusiastic technologist with 17 years of expertise in the IT sector in project management, customer relations, vendor management, audits, IT asset management, service desk management, ITSM, process automation, and procurement

• I am currently working as a Sr Manager IT for EUC & ITAM domain at Capgemini India as part of Toll group IT service outsource to CG since May 2024.

My responsibilities include managing WW asset lifecycles, vendor coordination, process automation, dashboard automation, and implementing ITSM-mapped processes for ITAM & EUC Ticketing and operations management,

·         Implemented end to end IT asset management framework & policy.

·         Manage multi members (3rd party/internal) IT Asset and Configuration Management team which provide both implementation, configuration, and administration support for IT Asset Management tool

·         Integral part of a core IT team focused on IT cost reduction.

·         Ownership of software usage optimization, reharvestation and cost savings

·         Develop Hardware asset management framework by setting u p

hardware asset Baseline, and closely work with Local site IT Team to manage all end user and factory IT assets.

·         Expertise in staff management, ergonomic improvements, and cost reduction measures, exhibiting strategic planning, excellent problem-solving, and analytical abilities.

·         Proficient in hardware asset management, compliance/audits, transitioning asset/configuration, and ITIL framework; Result-oriented and able to coordinate multiple processes and teams simultaneously.

·         Having a proven track record of success overseeing challenging IT projects and utilizing essential abilities in project planning, risk management, and governance management to produce outcomes that go above and beyond expectations

·         Familiarity with ITSM processes and methodologies

·          Create and put into operation ITSM methodologies such as incident, problem, change, and risk management, Have outstanding organizational, analytical, and problem-solving abilities; able to work independently and manage several projects

NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER

• In charge of efficiently managing the present inventory and making sure the asset database is kept up to date with constant correctness (85%–95%).
• Helped the global IT teams and business units (BUs) maintain efficiency and maturity in the planning, management, and lifetime of IT assets.
• Maintained 95% compliance with the asset management policies and procedures.
• Interface with suppliers for assets covered by warranties and request closure within SLA
• Planning, initiating, and carrying out projects takes part in the negotiation of the service’s operational level agreements (OLAs) and service level agreements (SLAs).
• Created a project plan, scope of work, project estimates, resource loading, risk management, task delegation, schedules, tracking progress, and a project cost/effort tracker. • Took part in proposal reviews.
knowledgeable about the processes connected to supply management solutions, finance, order management, vendor management, and procurement, as well as how they integrate with ITAM & EUC Operations

WORK EXPERIENCE

Sep-2018-May 2024: Global IT Asset & EUC operations manager

Toll Technology Center (TTC), Pune

Key Result Areas

·         Overseeing WW asset life cycle management, ensuring timely and accurate tracking of assets throughout their lifecycle

·         Coordinating with vendors for procurement, maintenance, and disposal of assets, ensuring adherence to organizational policies and procedures

·         Implementing process automation and dashboard automation to streamline ITAM processes and enhance reporting capabilities.

·         Develop a road map to mature the change, CMDB/Asset management processes.

·         EUC operations, EUC tickets and escalation management

Highlights:

• Service Now for ITAM & EUC Ticketing & Automations was successfully deployed, leading to increased asset tracking and management accuracy and efficiency.
• EUC operations dashboards and processes were automated and streamlined, improving reporting capabilities and lowering laborious tasks.
• Practices have been optimized for efficacy and uniformity across all locations globally, guaranteeing process consistency in asset management.
• Improved automation of the onboarding and offboarding processes, increasing productivity and lowering manual labor.

Aug’17-Sep’18: – Associate vendor management

Western Union TEC, Pune

Key Result Areas:

• Oversaw a group of IT specialists, making sure that service level agreements were followed and that services were delivered

effectively.
• Managed budget and capacity planning, working with stakeholders to match resources to the needs of the business.
• Encouraged teamwork and stakeholder management, guaranteeing effective coordination and communication between various

divisions and teams.
• EUC/HAM/SAM Rationalisation in IT Operations & EUC Technology Automation Roadmap Building

Highlights:

• Handled multimillion dollar projects with success, coordinating technological solutions with business objectives and making sure they were completed on schedule and within budget.
• Improved employee satisfaction, lower SLAs, and better service desk performance for EUC and ITAM operations.

May’2007-Aug’17: Sr IT Asset Management Analyst

Amdocs Development Center, Pune

Key Result Areas:

·         Coordinated projects related to acquisition and mergers, ensuring seamless integration of IT assets and systems with FA records.

·         Liaised with vendors for procurement, maintenance, and disposal of assets, ensuring adherence to organizational policies and procedures.

·         Managed warehouse operations, overseeing inventory control, storage, and distribution of IT assets.

·         Identifying areas where efficiencies can be gained using a proactive approach through collection and analysis of data.

·         Collaboration with cross functional staff to coordinate the technical requirements, logistics and deliveries.

Highlights:

·         Led end-user and employee experience programs, resulting in improved satisfaction and productivity.

·         Successfully set up a new warehouse facility, streamlining inventory management and distribution processes

·         Creating process documents for ISO 20K and Championing ISO 20K implementation & audit readiness.

·         Successfully handled transitions of new site establishment and IT support in AJP sites from project to BAU transformations.

PROJECTS MANAGED

·         Automation of asset allocation process for inter entity’s movement.

·         Automation of reassignments of employees- India & APAC

·         IT Asset Management Audit & New Site setup and E2E PMI

·         Desktop & Laptop upgrade/end of life projects for 6 K employees in India & APAC & New Warehouse setup.

·         Implemented IT policies on remote sites e.g., Indonesia, Philippines, Vietnam, Australia, New Zealand and EMEA region.

SOFT SKILLS

Leadership and Delegation
Team Building & Interpersonal Skills
Analytical Problem Solving
Visionary and Decision Making
High Business Ethics & Trustworthy
Negotiation & Conflict Management
CERTIFICATIONS: CAMP : Certified Asset Management Professional (2016-2018), ITIL V3,Prince 2 Agile.

PERSONAL DETAILS

Date of Birth: 03rd July 1981

Languages Known: English, Hindi & Marathi

Address: Yash Rhythm Phase 2, flat no 1103, Parge Nagar, Kondwa Pune 411048