Syed Nadeem

About the Candidate

Summary
A multi-skilled IT Supervisor with 17+ Years of total experience with vast exposure to IT Infrastructure Management Domain expertise on Data Center & Cloud Management. Successfully managed multiple projects involving Implementation and Production Support. Having extensive subject matter expertise in IT Services Management (ITSM), Methods, Processes, Strategic Technology & Developing Cost Effective Solutions to meet customer / business requirements. IT Project Management, Planning, Technology & People Management, Oracle Database Administration. Have very good exposure to Cyber Security Tools SIEM Software’s, Connected Industrial Control Systems.

Key Skills
IT Infrastructure Setup Network Administration Cyber Security & Compliance
Cloud Services Adoption Strategic Planning Team Leadership Project Management.

Professional Experience

IT Supervisor (NOV Inc.) March 2019 – March 2024 (Dammam KSA)
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Lead a Team of IT Client Support Specialist responsible for Network Administration, System Support & Helpdesk Services.
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Developed & Implemented IT Strategies aligned with Business Objectives resulting in 58% reduction IT Expenses on Vendors & SAAS Services. (O365, Managed Print Solutions & Oracle Cloud)
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Managed IT Projects for New Facility Setup, Business Acquisitions, Mergers & Diversification.
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Managed IT System upgrades, migrations, and implementations, ensuring on-time and within-budget delivery.
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Oversaw IT security initiatives, conducted Cyber Security risk assessments, and implemented measures to enhance data protection and compliance ensuring it meets Aramco CCC Certification requirements.

Senior IT Administrator (National Oilwell Varco) October 2010 – March 2019 (Dammam KSA)
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Imaging, configuring, and installing systems issued to users, Windows Patching Group Policy Deployment. decommissioning retired systems.
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Plan, coordinate, and execute any disaster management in case of mass attack or malfunction of systems or Network Printers ensuring, all Network Functions.
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Manage, provide and review of access permissions to network assets such Shared Drives and Print Services and messaging Applications Outlook / Skype.
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Involved in the meetings to discuss new strategies to implement network plan in building new facilities.
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Provide high level of technical support and customer service to end users to effectively resolve issues related to Windows OS and various internal Applications.

Systems Administrator (Yamaha Corp) August 2006 – October 2010 (JAFZA Dubai UAE)
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Installed, configured, and supported various operating systems, applications, and hardware.
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Implemented security measures to safeguard systems against unauthorized access and cyber threats.
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Conducted routine system backups and implemented disaster recovery procedures.
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Monitored system performance and implemented proactive maintenance to identify and resolve issues before they impacted operations.
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Assisted in the planning and execution of IT projects, such as system upgrades and migrations.
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Provided technical support and troubleshooting for end-users, resolving issues promptly to minimize downtime.
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Documented system configurations, processes, and procedures for knowledge sharing and training purposes.

Technical Skills

Proficient in all major Operating Systems, Windows Servers, Linux, iOS, Android etc.
Networking: TCP/IP, DNS, DHCP, IP-VPN, MPLS, SD-WAN.
Azure Cloud Services: Modern Endpoint Management, Intune Co-Pilot, Azure AD.
Virtualization: VMWARE & Hyper-V
Database Management: SQL Server, Oracle
Cloud Platforms: AWS, Microsoft Azure, Oracle Cloud, Google Cloud.
IT Security Tools: Firewalls, Intrusion Detection Systems (IDS), SIEM, SPLUNK, Zscaler ZDX
Managed Print Solutions: Uniflow Print Management & Equitrac
Telecom Systems: Avaya, Mitel, Yealink Using SIP Trunk.
Physical Security Solutions: IP-CCTV Setup, Milestone VMS, C-Cure 9000 Access Control Systems.
IT Asset Management & Ticketing: BMC-Remedy, JIRA
Well versed with SPAM Filters and Antivirus -Antimalware Systems.
(Sentinel / McAfee / Symantec & Others)
Identity & Access Management using MFA OKTA verification.

Technical Certifications
Cisco : CCNA
Microsoft : MCSE / MD-102 / MS-102
ITIL : Certified ITIL V4.
Education Qualification
Bachelor of Science (Electronics & Computers Science)2005 Osmania university.
Personal Details
DOB : 13 April 1984
Nationality : India
Languages Known : Fluent in English, Hindi, Urdu. (Arabic Communicable)
Visa Status : Saudi Residence Visa (Transferable Iqama)