Tareq Alshamasneh

About the Candidate

TECHNICAL SERVICES MANAGER – ELECTRONICS ENGINEERING

ITS – Intelligent Transportation Systems ~ Technical Support ~ Installation ~ Testing ~ Commissioning ~ Repair, Operation & Maintenance ~ Customer Relations

Recognized throughout career for being a visionary Technical Services Manager leveraging in-depth knowledge of installation, interface, repair and maintenance of ITS – Intelligent Transportation Systems for Real Time Passenger Information – RTPI equipment (Stops and Stations Rollout – TFT & LED Signs and CCTV) and their base data supply into the system. Telecom landscape to significantly increase business and operational efficiency. Solid organizational, communication and time management skills. Adept at bridging engineering performance gaps to complete business interests and developing improving initiatives. Bring 28+ years’ experience.

Þ     Results-driven with exceptional practical judgement and memory for details with skills in customer relations, technical support, operations management, technical training and team management directives.

Þ     Known strategist who transforms strategic plans into workable solutions and benchmarks for performance against key operational objectives.

Þ     Expertise in service centre management and technical operation with extensive scope of responsibility and a proven record of accomplishment of delivering optimal results in a high growth environment that exceeds operational goals and yields measurable outcomes.

Þ     Deft in maintenance, repair and Electronic workshop operations and adjusting measuring and testing instruments, calibration and maintenance of equipment.

Þ     Fluent in English, Arabic and ability to resolve conflict. Travelled across locations and well acquainted to global cultural sensitivities.

Þ     Well versed with computers.

Current Employment Assignment
July 2014-Till Date

Trapeze Group GmbH, Kingdom of Saudi Arabia

ITS (Intelligent Transportation Systems) World Wide Specialist

The solution is based on the proven LIO Fleet Management System (FMS) from Trapeze. Trapeze has over 50 years of experience in implementing Fleet Management Systems (FMS) & Intelligent Transportation Systems (ITS AVM & RTPI) in over 100 cities including London, Zurich, Frankfurt, Hamburg, Hong-Kong and many more.

July 2014-Onward/ Stops & Stations Rollout Manager – Riyadh Bus Project ITS-AVM/RTPI/MFD/CCTV.

·        Stops and Stations ITS – RTPI Rollout Manager with Trapeze Group working in King Abdulaziz Project for Public Transport – Riyadh Bus Project, delivering High End Solutions to high-end client, RCRC (Royal Commission for Riyadh City).

·        Liaison with sign manufacturers, Test installation of solution on test systems, Carrying out health & safety assessments at deployment sites, Producing rollout commissioning processes, Responsible for all TFT & LED Signs and CCTV related documentation deliverables & Assist with all signs and CCTV training activities. Test Strategy, Test Plans, Trialled and accepted products & Customer liaison for Test and Trial Period.

·        Manage daily activities for Riyadh Bus Stops and Stations which include the interface, installation, testing and commissioning of RTPI equipment (Aesys LED & TFT signs, Text to Speech Push Buttons, Mobotix CCTV Cameras, NVR: Network Video Recorder,…etc).

·        Responsible for Stops and Stations management activities including, planning, design and delivery of hardware and software as defined by the project’s contract.

·        Understand and build activities and scope dependencies and highlight potential risks.

·        Ensure that all Stops and Stations activities are delivered on time, within Trapeze scope.

·        Lead the coordinate implementations and delivery efforts with systems integrators, contractors, and provide technical and non-technical feedback to deliver as project plan for Stops and Stations.

·        Provide client/stakeholders with Stops and Stations status reports, millstones and performance.

·        Provide High level Reporting for Stops and Stations status to both client and senior management.

·        Prepare and manage kick off meetings, include Stops and Stations progress reports, and interface, installation and commissioning meetings.

·        Report all RTPI equipment installed in stops and stations to client asset management IBM Maximo facility management system.

·        Work closely with client for feedback and guidelines to ensure a successful delivery.

·        Manage and Prepare official Project Correspondences and letters in both English and Arabic to address clients feedback and topics related to the Stops and Stations progress and deliverables.

·        Manage Project Stops and Stations Closure and Handover Plans including sign offs and delivery reports.

·        Manage Client Technical Team Requirements and maintain a solid relationship to ensure business continuity.

·        Prepare and supervise detailed field system design for Mobotix CCTV system.

·        Responsible for Coordination with All Project Parties, Consultants, Infra Contractors, Suppliers, Vendors and System Integrators to insure a successful delivery of the Stops and Stations components.

·        Maintain an awareness of potential inter-dependencies.

·        Implement and Supervise the Document Management Process for contractual agreements, change/variation orders, and other projects documents by the projects team in line with Client policies and procedures.

·        Supervise detailed infrastructure designs with Civil Contractors and Stops and Stations (CBS, BRT and Terminals) manufactures and infra contractors to meet project requirements

·        Coordinate with Civil Implementation Teams and infra Contractors to deliver the scope according to project specifications and plans.

·        Supervise creating and submitting MTA’s for approvals from client and stakeholders

·        Lead and coordinate implementations and delivery efforts with multiple systems integrators and involved in any assigned task.

·        Provide Technical Consultancy for Project Manager/PMO in supervising, and controlling the execution of technical, and administrative functions of any assigned task.

·        Prepare reports and test cases for System Acceptance Test (SAT), and Factory Acceptance Test (FAT) for testing RTPI equipment functionality with the AVM system.

·        Provide and update all data supply information related to stops and stations into LIO system that used in the project to monitor and control all RTPI equipment into Riyadh bus project.

·        Know how to use LIO data system for Riyadh bus project.

·        Provide Technical Support to the project and find solutions for project issues and problems related to Stops and Stations Rollout.

·        Analyses Incidents: evaluate damaged to equipment due to third party vandalism to equipment & accidents. Prepare cost estimation and repair offers, communicate with insurance companies and infra contractors for incident and damage claims.

·        Familiarized and adapted with system design specification – SDS, documentation, and other technical issues related to the project.

Highlights

·        ITS – Intelligent Transportation Systems, RTPI (Stops and Stations Rollout – TFT & LED Signs and CCTV).

·        Strong background in service centers management, technical operations. Experienced supervising and training up to 60 employees to turn product features into customer-oriented benefits.

Skilled at service and maintenance, repair, and Spare parts stock control, order & monitoring.
·        Skilled at Electronic workshop operations: Adjusting measuring and testing instruments, Calibration and Maintenance of Equipment.

Contribute to profitability with attention to details
·        Sound knowledge about ESD (Electro Static Discharge) and well experienced in ESD Precautions for Electrostatic Discharge Sensitive Devices & Area.

·        Well experienced in designing of a complete ESD Protected Area (EPA) for Electronic Manufacturing, Assembling and Rework industries.

·        IP based CCTV System, Intruder Detection System (IDS).

·        Automatic Vehicle Locating System (AVL).

·        Excellent knowledge in Global Positioning System GPS and GIS applications.

Achievements

š  Stops & Stations Rollout Manager of Riyadh Bus Project, install and maintenance of ITS system, MFD (LED & TFT) Signs & CCTV System. Factory Acceptance Test (FAT) for TFT Signs, System Acceptance Test (SAT) for AVM system, First Stop & BRT installation and commission milestones in Riyadh Bus Project.

š  Project Manager of Installation and set up fully equipped ESD service centres (1 level 3) along with six service points. Renovation of Main Showroom and Service Centre of CGC – Nokia, June 2007 to October 2011, various locations.

š  Trained people from public society & students of Qatar Scientific Club on Nokia Maps & Navigation, basics of GSM and mobile phones care and maintenance during summer holidays and upon request from 2000 – until 2014.

š  Finding Manufactures / Suppliers globally for purchasing the finest products with good negotiations.

š  Project Manager of Centralized Alarm Monitoring System (CAMS) upgrade to 3rd Generation & Implementation of Layer 3 for Ministry of Interior, Qatar with corporation of Spectator Video Technology, The Netherlands, from 27 May 2012 until 7 June 2012.

Previous Employments
May 2011-July 2014/ Manager – PMO SME Solutions & Services – CAMS, TETRA, AVLS, AMCs & CEG

Consolidated Gulf Company, Qatar

Exclusive Authorized CAMS (Centralized Alarm Monitoring System) Service Provider across Qatar

Administer day-to-day operations of CAMS, TETRA, AVLS & NOKIA services and manage customer relations.
Supervise a team of 55 employees.
Installation, Testing, Commissioning, Repair & Maintenance of CAMS – Central Alarm Monitoring System (Fire Alarm Panels), TETRA Hand Held Radios & Base Stations (Sepura, Selex & EADS), AVLS (Automatic Vehicle Location System): Vehicle Tracking System, Mobile Communication Network & GPS Satellite Signals, CCTV/Intrusion and Burglary Alarm Systems (Bosch), Testing, Commissioning & Migration with Ministry of Interior & Civil Defence.
Projects deployments and Provide project management for assigned projects.
Responsible for coordination with all parties, providers and participants in the projects to insure successful delivery of the project components.
Handle all Annual Maintenance Contracts (AMCs) for all above mentioned brands & technologies.
Jan 1998-May 2011/ Deputy Manager – Technical Operations & Customer Relations – NOKIA Care

Consolidated Gulf Company, Qatar

Authorized Nokia Dealer across Qatar

Held responsibility of entire gamut of operations encompassing customer services and front office at Nokia Customer Care Service Centres, asset management, documentation, record management, monthly reporting, staff training, performance management, target management and ensured optimum productivity and smooth work allocation.
Supervised and mentored a team of over 50 employees involving technical, front office and customer care staff; trained technical staff to repair Nokia mobile phones into level one → level 3.
Manage Nokia café operations
Supervised Nokia Genius reporting tool and general S/W tools for care.
Additionally took responsibility for business development, promotional activities and seasonal offers, involved in legal affairs related to customer care.
Done internal auditing for other depts. and Nokia care centres.
Spare parts stock control, order & monitoring.
 

May 1997-Jan 1998/ Technical Support Engineer

Arab Computers and Management Services Co., Jordan

·        Provided support to customers involving technical data related to electronic components and all kinds of telecom, test and measuring instruments type RS components.

Sep 1995-Mar 1997/ Service Engineer

International Centre for Technical Supplies, Jordan

Commenced early career with maintenance and repair of office equipment and computers.
Professional Development
≈       Electrical Consultant Engineer in the field of Operation and maintenance from Jordan Engineers Association – JEA, Amman, Jordan.

≈       Consultant Engineer in the Field of Electronics Engineering from Saudi Council of Engineers, Riyadh, KSA, October 2014

≈       Grade ‘A’ Consultant Engineer in the Field of Electronic Engineering from Ministry of Municipality & Urban Planning – Doha, Qatar.

≈       Nokia Mobile Phone’s; Germany & Dubai-Free Zone: Level 3 (Component Level), 1998-2010

≈       Soft skills, Nokia Mobile phone; Doha-Qatar, 2009

≈       Member of Jordan Engineers Association – JEA, Amman – Jordan, August 1995.

≈       Advanced Project Management Professional Certification, Madras Management Training Institute, Doha-Qatar, April 2012.

≈       MS Project 2007 L1, New Horizon Training Institute, Doha-Qatar, April 2012.

≈       Member of Saudi Council of Engineers, Riyadh, KSA, October 2014.

≈       Test & Installation for (ITS) Intelligent Transportation Systems RTPI Equipment, MFD Displays, LED & TFT Sings & CCTV System, Trapeze Switzerland GmbH, Neuhausen- Switzerland, 24th Nov. 2014 UNTIL 17th Jan. 2015.

≈       MS Project 2010/2013 L1, L2 Al Khaleej Training & Education (New Horizons Centres), Riyadh-KSA, March 2015.

Formal Education
≈       Bachelor of Engineering – Electrical/Electronic Engineering from Yarmouk University, Jordan (1995). I studied Electrical/Electronic Engineering in the stream of Power Electronics, PLC, UPS,…etc. I did my engineering projects in PLC & Microcomputer Controls. I got practical & field training for six months in Jordan Electricity Authority (3 Months) cum National Command & Control Centre (3 Months). I was very active & energetic student, completed my B.E in 4 years with honour

Personal Particulars
≈       Date of Birth: 13.02.1973

≈       Location Preferred: Saudi Arabia/Jordan/Oman/Kuwait/Bahrain/Qatar/UAE

≈       Holds Valid Saudi Drive License.