Umar I Syed

About the Candidate

Umar I. Syed

Project Management – Certified Scrum Master CSM – Problem Solving – Issue Containment – Six Sigma Green Belt

P: +44 7449333020 | E: umar.isyed@gmail.com | Rugby, Warwickshire, United Kingdom

Driven and analytically minded professional with over ten years of progressive experience in Project Management, Quality Management, and Issue Containment within the power systems industry. Expertise in leading global forums and managing cross-functional, dynamic teams to resolve complex product issues. Proficient in utilizing a range of problem-solving techniques, data analytics, and Six Sigma tools to drive continuous improvements and deliver efficient customer solutions. Demonstrated ability to manage projects from inception to completion, ensuring adherence to budgets and deadlines. Known for outstanding attention to detail, stakeholder liaison, and cross-functional collaboration. Seeking the next challenge to leverage my skills and experience in a dynamic and growth-oriented environment.

SKILLS AND EXPERTISE
–          Project and Quality Management                           – Certified Scrum Master (CSM)                   – Facilitates Process Improvement

–          Liaising with Internal/External Stakeholders    – Cross-Functional Team Leadership         – Leading Global Forums

–          Lean Operations and Six Sigma Green Belt         – Managing Issue Containment Projects    – Global Customer Focus

Professional Skills: proficient in the use of Six Sigma Green Belt, 7S 8D Problem Solving, Data Visualization, Power BI / SQL, Kaizen / CI, FMEA/FTA/RCA, Is – Is Not Analysis, APQP & PPAP, NPI/NPC/PPS, and              MS Office 365.

WORK EXPERIENCE
 

General Electric (GE) – Rugby, UK.                                                                                                                                                                 November 2023 – Present

Project Manager

·        Managed multiple GE Steam Power Generator projects out of the factory from start to finish and ensuring that all projects hit the budgets and project deadlines.

·        Manage and plan generator builds, parts, resources, customer witnesses and quality hold points.

·        Review budgets & forecast resources weekly with operations, supply chain and planning teams.

·        Conduct gate reviews to assess and launch projects with various stakeholders to project scope and tender.

·        Developed an in-depth knowledge of managing Steam Power Generator factory projects through continuous learning and leveraging prior experience. Applied acquired technical expertise to execute policies and strategies effectively.

·        Demonstrated a profound understanding of key business drivers, aligning work objectives with broader organizational goals. Collaborated seamlessly with cross-functional teams, ensuring integration and contribution to the overall project area.

·        Exercised judgment and proposed innovative solutions within defined parameters, seeking guidance when necessary. Applied prior experience and on-the-job training to efficiently handle straightforward tasks and challenges.

·        Utilized a diverse set of technical skills and analytical thinking to solve problems, drawing on internal sources beyond the immediate team to make well-informed decisions.

·        Adhered rigorously to defined Quality, Environmental, Health, and Safety instructions, ensuring strict compliance with general and company-specific rules.

Cummins Power Systems – Daventry, UK.                                                                                                                                                               February 2022 – June 2023

Customer Engineering & PPS Project Manager

•         Create and manage Team Scrum board to structure tasks, deadlines, ownership and roadblocks, leading to increased productivity.

•         Customer tailoring of Power Generator sets to specific requirements such as non-standard alternator voltages, specific power nodes, cooling system requirements and engine add on such as CCV, redundant starter motors etc.

•         Interface between Customer and Manufacturing to ensure bespoke customer requirements are translated into successful production launch.

•         Develop Power BI Dashboard for Customer Engineering Team to clearly visualize data on monthly and yearly orders, and manage the orders and Request for Quotes RFQs.

•         Design and create a product selection dashboard utilising historic data to review and easily compare historic orders and projects against new and upcoming orders, to isolate trends and similarities to best understand the scope of work.

•         Oversee production issues related to custom builds in the factory, monitoring and maintaining quality standards to ensure the continuous improvement of processes by standardizing installations, testing, work instructions and release processes.

•         Guide customers to the best product offerings for their markets by providing engineering data, documentation, and customization options to support the design and integration of equipment, ensuring best-fit solutions are offered.

•         Spearhead the updates of any new product information by developing and managing accurate and complete technical content promptly, ensuring that information is available to customers promptly.

Cummins Power Systems – Daventry, UK.                                                                                                                                                    February 2021 – February 2022

Issue Containment Engineering Project Manager

Project Manager for a PPS Project on cooling system issues with major data center customers in the USA.

•         Project-managed Issue Containment Projects for global customer issues across PSBU products, utilising agile methodologies, continuous improvement, and risk management strategy to ensure effective containment actions.

•         Spearheaded robust problem definition to drive continuous improvements, considering all aspects of customer application, operation and maintenance practices, product reliability, warranty, and global population.

•         Utilised a range of Differentiated Problem-Solving techniques and data analytics in addition to 7S / 8D to risk-informed decisions based on service, commercial, technical, and logistical constraints, and complexities.

•         Employed Quality Tools such as FTA, FMEA, C&E/Pugh Matrix, RPN, and IS/ISNOT to follow efficient solution pathways.

•         Led the execution of effective, rapid, and flexible containment actions by assessing design philosophy along with human and machine interactions.

•         Collaborated with cross-functional internal and external stakeholders including global customers and end users to ensure agreement on Containment Actions and next steps for effective resolution.

Cummins Power Systems – Daventry, UK.                                                                                                                                                           January 2017 – January 2021

Senior CPS Service Engineer (Graduate Supervisor & Project Manager)

•         Spearheaded the initiation of a 7 Step Problem-Solving process to identify complex product issues, utilizing data from customer impact information, warranty, and reliability cost analysis, Is/Is Not analysis, and Issue Priority Score.

•         Led and supported multiple Engine and Power Generation 6 Sigma PPS Problem Solving Projects (Engine Water Pumps, Radiators, Coolant Heaters, Oil Pans, Mounting Frames etc.)

•         Oversee and manage global/regional forums with cross-functional teams such as engineering, controls, manufacturing, quality, supply and field service, and suppliers to ensure all product issues are resolved promptly.

•         Research, write and circulate Technical Service Bulletins and Work Instructions for product modification in the field according to standard global processes.

•         Liaise closely with a range of third-party stakeholders including distributors, dealers, and customers globally to support the investigation of complex escalated product issues, discuss solutions, and conduct training based on complexity.

•         Oversaw a team of three individuals, managing the allocation of workload, performance reviews, and development objectives for each to maintain a productive and motivated staff.

Cummins Power Systems – Ramsgate, UK.                                                                                                                                                        August 2013 – December 2016

NPI Service Engineer

•         Led events for assessment of design architecture on NPI builds for safety, quality, and serviceability on major generator set products, and to ensure service parts and service tools for all new unique elements.

•         Oversaw the management of global Infant Care projects for pre-and post-production builds to ensure rapid response to all customer issues, maintaining compliance to a robust action plan and liaising with key stakeholders throughout.

•         Planned, developed, and implemented improvements to procedures crucial to servicing, maintaining, and repairing new products, including Standard Repair Times, Troubleshooting, and Diagnosis procedures.

•         Acted as Technical Liaison between distributors and factory cross-functional groups such as Engineering, Supplier Quality, and Manufacturing organizations, leading weekly forums to ensure prompt resolution to any issues.

•         Oversaw the development of in-depth customer requirements for new a launch product profile, necessitating the participation in Customer Technical, Commercial, and Marketing Reviews to ensure customer focus throughout.

•         Accountable for providing prompt customer support through CRM/Siebel systems, escalated complex issues to relevant teams, and maintained an audit trail to hold teams accountable to ensure timely resolution.

•         Managed failure analyses with Field Service, Warranty, and Engineering to communicate, define, and resolve issues.

Danfoss Heat Pumps – Sheffield, UK.                                                                                                                                                                  January 2013 – June 2013

Technical Support Engineer

EDUCATION, CERTIFICATIONS AND CLEARANCE
Sheffield Hallam University – Sheffield, United Kingdom.                                                                                                           2010 – 2012

MSc: Advanced Engineering and Management

Core Modules: Project Management, Quality Management, Advanced Manufacturing Technology, Manufacturing Systems, Lean Operations, Competitive Materials Technology

Osmania University – Hyderabad, India.                                                                                                                                             2006 – 2010

B.E: Mechanical Engineering