Zubair Mehmood

About the Candidate

Al Esraa Foodstuff Company
Operations & Business Development Manager
Responsibilities/Accomplishments:
Stress Resistant
Presentation & Communication Skills
Continuous Improvement
Inventory Management
Process Improvement Strategies
Al Qassim, KSA
January 2023 – Until Now
 Orchestrated short-term and long-term goals for the business team to achieve the company’s KPIs & OKRs such as initiatives
in Market Expansion, SWOT Analysis, and ROTA Management.
 Coached and tutored staff to comply with company policy and procedures.
 Progressed and enforced pricing strategies aligned with a budget to meet the needs of customers with the mindset of 100%
satisfaction & reliability.
 Produced quotes and proposals to provide value and benefits to prospective clients. Executed initiative HORECA supplying the
sector with Long-Term contracts with Saudi Airlines Catering Company, Namariq Catering Company along many others, which
generated 4.5 Million monthly revenue.
 Researched trends to collect data and implement innovative strategies.
 Streamlined warehousing operations to consistently deliver on targets and enhanced efficiency by 75%. Formulated product
storage and flow strategies for minimal delays in fulfilling demand.
 Fostered positive relationships with existing customers to maximize satisfaction, and retention which resulted in growth of
around 40% in YOY analysis.
 Elevated customer satisfaction ratings by providing speedy resolutions, which impacted customer complaints from 3% to
0.2%.
 Coached 250+ team members including management teams which regained employee Morale.
 Hired, trained, onboard, appraised, and mentored a high-performing team through regular performance reviews, individual
feedback, and professional coaching resulting in a 45% increase in SOS and increased PPP productivity by 30%.
 Established coordination with onsite managers, liaison officers, and other outside agencies regarding safety and preventive
maintenance.
 Accountable for facilities management of 250+ employees by suggesting policies and incorporated with MEP
departments/vendors.
 Organized MEP activities following budget, building use needs, and operational requirements to maintain high standards and
reduce risks.
 Administer building improvements to update facilities, contracts, and tenant requirements.
 Planned facilities management activities under budget limitations, building use needs, and operational requirements and
reduced 20% of the estimated budget.
 Prepared monthly and yearly management reports to present key facility statistics.
 Carried out regular reviews of customer relationships for quality and cost analysis which produced 30% growth in Cash Flow
and the company’s market value.
 Prepared reports and presentations detailing business development activities, outlining new initiatives in procedures, Sales
forecasting, Business Planning, and financial documentation.
 Constructed effective marketing, sales, and promotional initiatives to drive revenue and increase the company’s visibility on
all social media including Google, Instagram, Facebook, and Google Maps. Google search analytics improved by 85% and
Google Maps statistics showed a promising 89% increase in activity.
 Researched prospective clients to develop and execute cold call and email lists.
 Collaborated with sales, service, finance, procurement, maintenance, and logistics departments to influence critical business
growth and strategy outcomes.
 Improved warehousing structure according to health & safety regulations, F&B contamination guidelines, speed of service,
and improved wastage percentage by 20%.
 Fulfilled daily inspection of warehouse operations on the field to ensure operational excellence.
 Executed new technologies, enhancing operations and increasing production efficiency.
 Tracked inventory levels and optimized ordering strategies to meet availability needs whilst maintaining budget goals.
 Administered fleet of 60 vehicles, planning routes, distribution strategies, and timings to maximize adherence to schedule,
whilst meeting customer expectations.
 Maximized sales and margin potential in line with business objectives to control all aspects of the operation.
 Regulated team to focus on bolstering client communications, campaign productivity, and YOY sales targets.
 Delivered benchmarks and comprehensive client campaign reports through assessment of digital analytics compiled from
Google Analytics, Open Ad Stream, and Facebook Insights.
Kaykroo (Cloud Kitchen)
Senior Branch Manager (Multi Brands Manager)
Responsibilities/Accomplishments:
Riyadh, KSA
April 2022 – November 2022
 Streamlined hardcore cloud kitchens in Aqiq & Nuzha operations with 28 virtual brands, with 9 aggregators for
each brand, while launching Mega cloud kitchens i.e., Al Olaya Location.
 Oversee online sales portals such as Careem, N-Go, Jahez & Hunger Station, etc.
 Spearheaded a larger team to maintain/enhance food standards with a pleasant dine-in /delivery experience, with
a complete understanding of advanced sanitation requirements related to personal hygiene, food handling, and
equipment safety & sanitation which lessened Health Authorities violations by 80%.
 Preserved a high level of productivity by conducting strong training & injecting motivation into the management
team.
 Be in charge of a large and diverse staff of 60 employees per branch by orientating, assigning, scheduling,
supervising, evaluating, and enforcing discipline.
 Administered a wide product line as per market trends for the right menu engineering.
 Served as a reliable executor and placed the right people in the right place.
 Led high-volume day-to-day operations, staff selection, weekly menu alterations, and payroll processing.
 Actively participated in menu development and planning lunch/dinner & special items for in-house special events.
 Commanded phases of food procurement, production and service, inventory and ordering, food storage, and
rotation, food preparation, recipe adherence, plate presentation, and service and production time standards.
 Picked up additional tasks to aid team success.
 Measured and accurately processed materials and succeeded in minimizing wastage by 35%.
 Achieved service time targets of 3 Minutes per order by majority (98%).

 Sustained clean, safe working environments to eliminate accident risks.
 Actively listened to customers to fully understand requests and address concerns.
Introduced recognition policies and executed them during the tenure.
Food Gate Co., Mamma Bunz Café
Area Operations Manager
Responsibilities/Accomplishments:
Southern Region – 4 Cities-KSA
March 2021 – March 2022
 Steered café’s managers, and accomplished the targets for 3 Quarters, sales, and budgets.
 Actively addressed/resolved any issues between employees and imposed necessary actions, while executing
vacation/exit plans for all regions to control the manpower situation.
 Observed HR, restaurant administration, inventory, food cost, COGS, and P&L analysis.
 Led 12 restaurants and preserved operational excellence in terms of food standards, quality control, labor cost
control, food cost, and product enhancements.
 Set P&L OKRs & KPIs baselines for store in-charges and upheld profitable store situations while closely
monitoring achievements and guiding them throughout the quarter and secured 2-quarter bonus.
 Prepared/controlled holding cost and consolidated COGS reports and stocks/par level by region.
 Accountable for P&L heads and cost for an ideal EBITDA of 26%.
 Supported in hiring, T&D, and firing of Saudization staff and keeping Saudi percentage as per government laws.
 Responsible for the opening of new branches and projects from scratch in remote locations.
 Suggested perfect branch locations after monitoring and assessing to Higher management to increase the
company’s overall profitability as compared to competitors, while helping in opening activities, including
communicating with contractors, vendors, etc.
 Enhanced WQSR food standards, and overall maintenance of the restaurant, carried through sales analysis, and
coached café managers and staff.
 Created competitions between employees for unified taste and services in the Southern Region.
 Built new business partnerships to drive customer acquisition and generate revenue.
 Selected, educated, and performance-driven staff to handle high workloads with ambitious targets.
 Set a budget and trail unnecessary expenses to run a profitable department.
 Tacking competitors through multi-channel research strategies to best capitalize on market gaps or anticipate
changes in customer interests.
 Having a Customer Mania Attitude and great hospitality training to Managers and Employees, we have achieved 0.5%
customer complaints per store in the last 6 months.
Herfy Foods Company
Multi-unit Manager
Responsibilities/Accomplishments:
Riyadh, KSA
January 2018 – February 2021
 Proficiently set in motion and carry through policies & operations, while creating and maintaining budgets and
coordinating with local management to evaluate employees’ progress, company performance, and operational
efficiencies.
 Superintended and directed store management and their employees and formulated reports to the RGM.
 Escalated root causes and recommended corrective measures to participate in process improvements.
 Proactively managed HR, restaurant administration, inventory, food cost, and P&L analysis
 Led 7 restaurants utilizing documentation & keeping all employees’ data up to date (iqama, insurance cards, etc.).
 Administer the company’s excellence systems & meet the company’s sales target by running personal campaigns
to promote the company’s products.
 Efficiently conserved & enhanced WQSR food standards with a pleasant dine-in experience.
 Adjudicated overall maintenance of restaurants, enacted sales analysis, staff training, workshops, and
competitions between restaurants.
 Saved around 50K monthly by implementing cost-saving initiatives.
 Proactively handled HR, restaurant administration, inventory, food cost, and P&L analysis
 Led 7 restaurants employing documentation & keeping all employees’ data up to date (iqama, insurance cards,
etc.).
 Put into practice the company’s excellent systems & met the company’s sales target by running personal
campaigns to promote the company’s products.
 Efficiently looked after & enhanced WQSR food standards with a pleasant dine-in experience.
 Controlled overall maintenance of restaurants; presided over sales analysis, staff training, workshops, and
competitions between restaurants.
KFC Cupola Pakistan (YUM International)
Multi-unit Manager
Responsibilities/Accomplishments:
Islamabad, Pakistan
September 2013 – November 2015
 Upskilled Front of House (FOH) staff on restaurant policies and procedures, and guest service. techniques, and
interpersonal skills to ensure a positive experience.
 Performed restaurant walk-through to gauge timeliness and excellent service quality.
 Exercised good practices on workers in every position, including food preparation, money handling, and cleaning
roles which lowered government health and safety violations by 80%.
 Optimized profits by controlling food, beverage, and labor costs daily.
 Championed 100% guest satisfaction by providing an excellent dining experience.
 Estimated supply requirements based on historical needs and projected business levels.
 Guaranteed compliance with food safety procedures and quality control guidelines.
 Instituted staff to provide hospitable, professional service while adhering to policies and business initiatives.
 Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
 Balanced registers nightly, recorded any discrepancies for management and completed nightly bank deposits.
 Leverage social skills to engage and encourage team understanding of tasks assigned.
 Demonstrated leadership with a hands-on approach in completing daily tasks and motivating the team through
pre-shift briefs.
 Attained the highest score 96/100 in internal audit.
 Accomplished 2nd highest 92/100 in T&D Audit.
 Received the best manager award from Area Coach.
 Got acknowledged for achieving the highest target in 2014.

PRIOR EXPERIENCE
Worked as “Promotion Sales Officer”, at Coca-Cola Beverages, Jhelum, Pakistan (September 2011 – February 2012).